Some situations require a Key Holder to attend your property if the alarm is activated. For instance, if you want your burglar alarm to have police response, you need to have registered Key Holders. Vedette Security will be your Key Holder and will respond if your alarm is activated. 

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This means we are the first (or second) name on the list of people to be called in the case of any alarm activations.

 

You don't need professional key holder services, you can register yourself, an employee or anyone else. However, many of our clients find it more convenient to use our 24 /7 service, particularly in circumstances in which you live some distance from the alarmed premises.

 

What does Vedette Security service cover?

We have a modular approach, in which you can chose any of the following, or a combination of the below:

 

​1) We will only attend site as Key Holders for alarm activations.

 

One of our mobile alarm response patrols will attend your property when the alarm is activated. This means if you're not in when your alarm goes off, you know we are en-route to your premises to ascertain what is going on - we will respond immediately and, if required, we will dispatch our an alarm response patrol which we guarantee will arrive on scene within 45 minutes of us receiving the alarm notification but, in 90% of such cases, we will arrive on scene within 20 minutes. If necessary, we can liaise with the police or relevant emergency services on your behalf.​

 

In this case, if the alarm is triggered during unsociable hours, you can chose whether you want us to update you immediately, or provide you with a report in the morning.

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2) We act as Key Holder, as per above, with the addition of CCTV installation and 24/7/365 monitoring

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We would install external CCTV which will feed directly into our Operations Centre. 

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The CCTV will alert our Operators to any suspicious movement which they will be able to assess and respond to in an appropriate manner. 

 

If the Operator 
 

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As Key Holders we are normally first on site and will attempt to fix the fault there and then depending on whether we have the correct replacement parts on board. If this is not the case, the system will be left secure until we can return to site with the required parts.

We are available for this service 24/7 with a standard 4 hour response time but all our engineers with try to attend in less than 2 hours - if not sooner depending on location.

This service is supplied as a one-time call out fee that will be charged per visit, or through an annual fee which will cover any callouts for that year. Unfortunately if the call out is due to user error and not a genuine activation, a charge will still be made for our attendance. Scroll down to read more about our two payment Options below.

Another part of the service is that we keep a copy of the keys to your site, so we can gain access to site as soon as possible. The keys are kept in a secure location and have to be signed out and signed back in during uses.

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How We Deliver Top-Notch Security

Our patrols are conducted by officers who know your area inside and out. This ensures a rapid, effective response to any security concerns.

 

Tailored Protection Plans: We work closely with you to design a bespoke security plan, including “Branded Warning Boards” to deter potential threats.

Cutting-Edge Technology: All our officers are equipped with the latest tools for real-time monitoring of patrols. This ensures both the safety of our staff and the continuity of critical evidence. 

Our Mobile Patrols Offer a Range of Services

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• Visual Deterrent: Regular drive-by patrols to discourage criminal activity.

• Scheduled Site Visits: We conduct checks at agreed intervals—whether unlocking, locking, or patrolling your premises.

• Specialised Monitoring: Secure sensitive areas like plant rooms, boilers, temperature-sensitive equipment, and more.

 

For more information about our mobile patrol services or to discuss your unique needs, call us today at 0800 731 0363 or email us. We’re here to keep your business secure, no matter the time of day or night.